Our goal at Ron Williams Champion, Ron Williams Champion Life, and Ron Williams (referred to as Company, we, us, our) is to fulfill your order and get the products in your hands as soon as possible.
The Company is not responsible for any delivery that is lost as a result of incorrect shipping information provided by you.
- If products are returned to us after being delivered to an incorrect address, they can be resent to your correct address and the cost of shipping will be charged to you.
- If the package is delivered to an incorrect address and never recovered, we can resend the order to your correct address. If this is what you request, a restocking fee equal to the cost of goods sold plus the cost of shipping will be charged to you.
If an incorrect order is sent or a delivery error is made because of a website error or an error at our warehouse, the order will be rectified immediately and will be re-shipped at no additional cost to you.
The incorrect order must be returned to us; we will provide a prepaid return label to you. If these products are not returned, the cost of the products will be charged to you.
If a package is LOST in SHIPPING, here are the steps we will walk through together:
- Customer – Contact the shipping carrier immediately and file a TRACE CLAIM, ask them for the claim number.
- Customer – Wait 4 business days from the date the carrier shows the package has been delivered to you. We need to allow the carrier to go through their investigation process.
- Customer – Talk to anyone else you live with; sometimes someone else has brought the package into the home.
- Customer – Check with your neighbors to make sure that the carrier did not accidentally deliver next door or across the street.
- Customer – Email the Trace Claim number and your correct shipping address to us at support@ronwilliamschampion.com.
- If the package is not received or found, we will reship your order.
- If you request a refund in lieu of a second shipment, a restocking fee equal to cost of goods sold plus the shipping cost will be deducted from your refund.
If a package is DAMAGED in SHIPPING, here are the steps we will walk through together:
- Always accept the package from the carrier.
- Open the box and inspect the contents.
- If an ITEM IS MISSING, contact us immediately at support@ronwilliamschampion.com.
- Include a photo of what was included and let us know what is missing.
- We will ship the missing items.
- If PRODUCT IS DAMAGED, email us with photos of the damaged box and products.
- We will work with you to repair or replace the damaged products. This may include sending you replacement parts or exchanging the products.
If a package is DELIVERED and becomes MISSING:
- Customer – Talk to anyone else you live with.
- Customer – Check with your neighbors.
- Contact us at support@ronwilliamschampion.com. We can resend the order with a restocking fee plus shipping cost.
- If you request a refund instead, a restocking fee and shipping cost will be deducted from your refund.
Please walk through the steps with us as they are laid out in this document. We always strive for mutually fair arrangements in the unlikely event of Lost, Damaged, or Missing packages. Thank you!!
Shipping
Unless otherwise noted, the Company will use its best efforts to ship products within a reasonable time after receipt of your properly completed order. Although the Company may provide delivery or shipment time-frames or dates, you understand that those are good-faith estimates and may be subject to change. You further understand that product availability may be limited, and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. At times shipment may be delayed due to circumstances that are beyond our control, such as acts of God, manufacturing delays, etc. The Company shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Thank you for your business!